GEMS: Member app analytics for March 19

GEMS recognises that there is an increasing need in this fast-paced digital era for online, self-service channels that provide access to your membership information easily and swiftly. We have designed the GEMS Member App with you in mind, providing you with the convenience of accessing information and services in the palm of your hand. This is a smarter and more personalised experience, just for you. Application features: Here are some of the exciting, easy-to-navigate features, to cater to your membership needs: · Personal profile: 360-member view · Profile setup: This feature allows you to easily set up your profile and access details related to your Option. · Manage and view your benefit usage: You can request a new card and view your benefit option and dependant/s information. · Digital membership card: Access your digital card right here on the App. · Claims: Easily submit, view, and export your claims statement. · Document: Download your documents, such as your Personal Health Record, Tax Certificates, and Membership certificates. · Authorisations: Submit your hospital pre-authorisation and track the status of your submission. · Need us to call you back or require face-to-face interaction? Request for one of our Client Liaison Officers to call you back, or locate a walk-in-centre nearest to you using the App. · Push Notifications: For added convenience, stay informed and up to date with the latest news and updates via our push notifications.