FAQ
Have a question? We have the answer.
Packages and Pricing
-
Please follow this link to see pricing and packaging details.
-
Contact our sales team to build a custom package or start a free trial and upgrade to either the starter or professional package from there.
-
Yes, you can sign up to our free trials here
-
You can cancel your subscription at any time on the subscription information page inside the Similarweb platform. Once you cancel your subscription, it will stay active until the end of your subscription period. It will then automatically complete the cancelation when your subscription period ends.
-
Read more about our premium packages here or learn more by contacting our sales teamfor a consultation.
-
Country Filters are a premium feature, and are not part of these packages and are only available in the Team package or higher. If you would like to discuss a Premium package including a country filter you can contact our sales team here.
-
In a Team package or higher you can add additional users, by contacting us here.
Billing
-
Similarweb accepts payment for monthly paying subscriptions via credit card only. We accept American Express, Mastercard, Visa and Discovery cards.
-
You will be charged in USD.
-
You will be charged $1 to validate your credit card which will be returned to you.
-
You will be charged the applicable tax if you do not have a valid VAT number.
-
Unfortunately, Similarweb is unable to provide refunds for subscriptions purchased.
-
You can login to the PRO with your Admin credentials, go to the Billing Information page under Account Management, fill in required fields, and click Update Now to complete the upload.
-
If you want to upgrade to a Premium package, please contact our sales team here.
-
Please contact support@similarweb.com.
-
If you would like to upgrade - please leave your contact details here and a salesperson will be in contact with you.
-
Your monthly plan will automatically renew every month on the date your first payment was made (no end date) if you have purchased a monthly plan, or every 12 months if you have purchased an annual plan.
Getting Started
-
To create your Arena: Add the URL of your site or the primary domain that you wish to analyze, and then click Next. Add up to four competitors by selecting them from the suggested options or by typing each URL into the Add Competitors field, and then click Next. Enter your Arena name, and then click Take me to my Arena. For more information check out this How-To Video on Creating an Arena and see the Marketing Workspace Guide.
-
In order to reset your password, simply follow the steps below: 1. Go to the Similarweb PRO log in page 2. Click on ‘Forgot password’ in the bottom right 3. Fill in your email address and complete the captcha 4. Click on the ‘Submit’ button Once done, a ‘reset your password’ email will be sent to you
-
In the Search Traffic section of Website Analysis, the Keywords page will help you understand the battleground for each organic and paid keyword and reveal which keywords drive traffic to your competitors’ websites. You can then go a step further and analyze the creatives and messaging for each PPC and Display Ad (available in the Professional Package). To research a specific keyword or group of keywords, navigate to the Search Keyword Analysis module. View this How-To Video for an overview of the organic search use case for Similarweb. This is just scratching the surface of how Similarweb will help you discover the keywords you’re winning and losing and to reveal hidden opportunities.
My Password
-
In order to reset your password, simply follow the steps below: 1. Go to the Similarweb PRO log in page 2. Click on ‘Forgot password’ in the bottom right 3. Fill in your email address and complete the captcha 4. Click on the ‘Submit’ button Once done, a ‘reset your password’ email will be sent to you
-
Read all about it right here.