Genesys Cloud Communicate vs Aircall Usage & Stats

Trusted by 13,000+ companies, Aircall is an easy-to-use, cloud-based phone solution with features built for a better kind of conversation. Get set up in seconds and start a conversation anywhere in the world today. No hardware. No headaches. Aircall fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, Helpdesk solutions, and other essential apps. Accelerate productivity with powerful and collaborative features: ● International numbers Claim local numbers for your business in 100+ countries -- even if your team works a continent away ● Shared To-Do Get a complete perspective of calls that require a follow-up and archive old assignments as you go. ● Shared contacts Create and share selected contacts with your team so everyone can follow the conversation. ● Assign, tag and comment on calls Assign a call to a teammate, add context with a tag or a comment, and the call will pop up on their to-do list. ● Call transfer Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call. ● Call recording Review call recordings to help confirm details, monitor quality and guide training sessions ● Native SMS Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France. Sign up for Aircall today 📞 ⚠️ Aircall is not supported for Chromebook device's ⚠️ If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.