Delighted vs RetailNext Usage & Stats

Keep a pulse on customer experience wherever you are with the Delighted app. Securely sign in to your account, scroll through real-time customer feedback, and add notes to specific customer records for follow-up. Use the Delighted app to: • Add Widgets to your home screen or lock screen to show chosen CX metrics • See your current NPS, CSAT, CES, or 5-star score at a glance • Understand your score breakdown with the score bar • Tap any response to see its full details like scoring, properties, and notes. • Share responses with your team to take action • Enable Push Notifications on new responses The Delighted app is a free resource for Delighted users, in addition to the Delighted Kiosk app for in-store feedback collection. Once you download the app, enter your login credentials to start viewing survey data on the go. The app fully supports users with 2-step security turned on. About Delighted: Delighted by Qualtrics is the fastest and easiest way to gather actional customer, product, and employee feedback. Trusted by thousands of organizations, Delighted is the self-serve experience management platform of choice for the world’s top brands. Create and send surveys in minutes, no technical knowledge required.