CSMT - Certified Service vs Service Snap 2.0 Usage & Stats
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
- Apple App Store
- Free
- Business
Store Rank
- -
Designed to work with Reynolds Retail Management System, Service Snap 2.0 enhances dealership personnel’s ability to communicate recommended service on a customer’s vehicle. Photos and videos detailing the vehicle condition can be sent to a customer to communicate the need for a repair and why it’s recommended they are done during this service visit. The photos and videos are stored with the repair order and can be referenced at any time. Now, technicians and service advisors can more clearly communicate with customers and keep the service appointment moving quickly.
- Apple App Store
- Free
- Business
Store Rank
- -
CSMT - Certified Service VS. 
Service Snap 2.0January 6, 2025