MATBUS Paratransit app analytics for December 23

MATBUS Paratransit is a door-thru-first-door public transportation service designed for individuals with disabilities who are ADA Paratransit Eligible and unable to utilize MATBUS fixed route service independently. Application forms are available at matbus.com and by mail upon request. MATBUS Paratransit operates within the city limits of Fargo, Moorhead, West Fargo, and Dilworth. The service features specially trained bus operators, accessible vans, and buses with wheelchair lifts to help individuals with difficulty navigating stairs. MATBUS Paratransit riders can access shopping, social events, restaurants, medical appointments, hospitals, schools, jobs, and more. MATBUS Paratransit does not provide emergency medical transport services. HOW IT WORKS: To book a ride using your smartphone, simply set your pickup and drop-off address, choose a pickup or drop-off window, and indicate if you're bringing additional passengers. You can also book a ride over the phone by calling and speaking with one of our dispatchers. Your bus fare can be paid in advance on your smartphone with a credit or debit card or on the day of your ride to the bus operator with cash, check, or ticket. Our bus operators do not have change, so exact fare is needed. You will receive an automated call or text reminder a day before your scheduled trip. You will also receive a call or text when your bus operator is on the way and upon arrival. The MATBUS Paratransit rider app lets you track your ride status in real-time! Once the bus operator arrives at your pickup location, they will wait 5 minutes for you to appear. If they arrive early, the bus operator will wait until the start of your pickup window before starting the 5-minute wait period. MATBUS Paratransit is a shared ride service, which means you may not go directly to your destination without your bus operator picking up or dropping off other riders along the way. Questions? Contact us via email at paratransit@matbus.com or call 701-232-7500 and select option 2.