Wellmark vs Patient Concierge Usage & Stats
Health insurance – at your fingertips. Get easy, on-the-go access to tools, resources and insights that help you manage health care spending and live a healthier life with the Wellmark mobile app. Wellmark Blue Cross Blue Shield mobile app is intended for Wellmark members, primarily residing in Iowa and South Dakota.
SAFE AND SECURE
To see your claims, coverage, digital member ID card and other information related to your health insurance, you must sign in or register for myWellmark®. This keeps your personal information safe.
KEEP TABS ON CLAIMS AND SPENDING
• Estimate your cost of care for procedures and services before you go
• View detailed claims information, including cost breakdown and status tracker
• See how close you are to meeting your deductible and out-of-pocket maximums
• Determine potential copay or coinsurance costs for in- and out-of-network services
KNOW YOUR COVERAGE INSIDE AND OUT
• From preventive care to emergency services, browse an extensive range of benefits
• See exactly what types of services or drugs are covered by your plan
• Keep track of which medical services you've used, which services your plan allows and how many services you have left for the current benefit period
GET MORE OF THE INFORMATION YOU NEED
• Find the closest in-network doctor or facility, and get driving directions
• Get health answers over the phone with one tap of a finger
• View and email your mobile ID card for easy, on-the-go access
• No need to remember your password — simply log in securely using fingerprint or facial recognition technology*
THE WELLMARK APP IS ALWAYS IMPROVING
This isn’t the end of our work in making health insurance less complex — it’s the beginning. Keep an eye out for many new app updates and features.
*If supported by your mobile device.
Data charges may apply from your wireless carrier.
Continued use of GPS running in the background can dramatically decrease battery life.
Wellmark Blue Cross and Blue Shield of Iowa, Wellmark Health Plan of Iowa, Inc., Wellmark Blue Cross and Blue Shield of South Dakota, and Wellmark Administrators, Inc. are independent licensees of the Blue Cross and Blue Shield Association.
- Apple App Store
- Free
- Health & Fitness
Store Rank
- -
Patient Concierge App
Ever found your hospital bill confusing? A billing app has never been more informative or easy to use. The Patient Concierge brings your hospital bill* to life with a free, vivid Augmented Reality experience and explanation.
“Patient Concierge is a terrific introduction to your hospital’s bill in a visually
stunning interface that provides a better financial experience for all patients.”
If you’ve ever said to yourself “I wish my hospital bill would be easier to understand.” Or wondered “What is this bill for? Has the insurance portion been paid? How do I contact someone for financing options? Then the Patient Concierge app can help.
Install the Patient Concierge app to make the financial experience of your hospital bill easier and more informed!
Join the millions of patients who have discovered a more patient-friendly experience and understanding of their hospital billing experience!
* Patient Concierge works with participating hospital bills displaying the "Patient Concierge" icon and QR Code.
Main Features:
- An abundance of helpful information, closed-captioning and multiple languages
- Stunning 3D Patient Concierge avatar makes it easy to touch different portions of the bill for a guided, custom tour of your bill
- Find exactly what you need to help you understand your bill and achieve a better patient financial experience
- Quick access to online information about your bill, when it’s convenient for you, day or night
Patient Concierge gives you a deeper understanding of your hospital bill with informative explanations about every portion of the bill using your fingertips to guide your tour.
- Locate your hospital’s customer service information
- Have one-touch ability to speak by phone, create an email or connect online directly to your hospital’s patient payment portal to pay your bill
- Discover the terms of your bill and how there may be financial assistance options to assist you
- Learn about your summary of services describing the date(s) and type(s) of service(s), the amount charged, the amount covered by insurance and what portion of the remaining balance you may owe for the services
- Understand exactly when your bill is due, what amount is owed and the date of your statement
- Link to your hospital’s patient health records more easily with one-touch access to your hospital’s secure portal
How the App Works:
To get started
- Download and Install Patient Concierge on your Mobile Device
- ensure you have a WiFi or cellular connection to the Internet on your mobile device.
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- Tap on the Patient Concierge icon to launch the app. Set and save the default language you desire. The app home screen will display.
- Lay your bill on a flat surface.
- Locate the QR code on your bill, next to the Patient Concierge logo.
- Select the “Scan & Explain My Bill” button and align the QR Code within the four corners shown in the viewfinder.
- Next, position your phone to align your entire bill within the four corners of the viewfinder on your screen. Be sure your volume is up and the ring or silent switch is off.
- The augmented reality experience will begin when Patient Concierge recognizes your bill.
NOTE: While Patient Concierge is adapted for tablets and iPads, Patient Concierge is optimized for the best experience using a mobile phone
- Apple App Store
- Free
- Medical
Store Rank
- -
Wellmark VS. 
Patient ConciergeMarch 16, 2025