Deskpro Horizon vs LivePhone - LiveAgent Phone Usage & Stats
Deskpro mobile app for iOS, have a fully-featured helpdesk at your fingertips to manage your tickets on the go. Deliver memorable customer experiences from your iPhone or iPad as quickly and efficiently as you can from desktop.
Get access to all the best helpdesk features directly from your mobile:
* Create new tickets
* Filter, sort, assign and update tickets
* Customize your view: display custom fields or labels
* Be able to respond quickly from wherever
* Attach files from your device
* Access advanced features like Problems and Incidents on the go
* View realtime alerts and notifications
* Search your tickets
* Reply to email, add notes, forward messages, chat conversations from your mobile
You must have an existing Deskpro helpdesk running the latest version for this app to work.
- Apple App Store
- Free
- Productivity
Store Rank
- -
LiveAgent's call center is now supported on the go! And it brings a ton of functionality, including:
Inbound Calls
- Receive calls coming to your LiveAgent account even when not logged in the browser app
- Setup availability in specific departments for calls coming on your mobile device
- Use your phone as a "headset" to pickup calls when logged in on your browser
Outbound Calls
- Make outbound calls from any selected phone number that you have connected to your LiveAgent account
- Browse through your LiveAgent contacts
- Make internal calls between agents or departments
- Apple App Store
- Free
- Productivity
Store Rank
- -
Deskpro Horizon VS. 
LivePhone - LiveAgent PhoneJanuary 6, 2025