WirMobil vs BVG Muva: Mobility for you Usage & Stats
WHAT IS WIRMOBIL?
WirMobil is a driving service for people with disabilities. It is offered by the state of Berlin and operated by the company ViaVan GmbH.
This driving service takes you to your destinations in your free time, such as sightseeing, appointments with friends, events, to the train station or to the airport. You can also get picked up from there.
The service also includes stair assistance. The stair assistance can be also used without an associated ride.
You can be accompanied during the ride. An accompanying person is a person who rides with you free of charge from the beginning to the destination.
Journeys to doctors, therapists, as well as medical treatment in hospitals are not possible.
AUTHORIZATION
To use the transport service, you need an authorization number. Information on the subject of authorization can be obtained from the State Office for Health and Social Affairs (LAGeSo).
Internet site:
https://www.berlin.de/lageso/behinderung/schwerbehinderung-versorgungsamt/nachteilsausgleiche/sonderfahrdienst/#berechtigung
Phone: (030) 115
Fax: (030) 9028-5080
E-mail: infoservice@lageso.berlin.de
HOW TO REGISTER FOR WIRMOBIL
Before you can use the smartphone app or other channels, you must register. You can do this by following the steps below:
1. Apply for an entitlement number
You can obtain an entitlement number by applying to the Berlin State Office for Health and Social Affairs (LAGeSo). If you already have an entitlement number, you can skip this step.
Application:
https://www.berlin.de/lageso/behinderung/schwerbehinderung-versorgungsamt/antragstellung/
2. Contact WirMobil
You must register once with WirMobil using your entitlement number. You can register by phone or by e-mail:
Phone: 030 / 220 271 36
E-mail: buchung@wirmobil-berlin.de
3. Provide information
When registering, you will need to provide some information so that we can prepare for your ride.
4. Receive personal access data
You will receive your personal access data from us with which you log in to the smartphone app and web app.
HOW TO BOOK A RIDE WITH WIRMOBIL
Book the ride 2 to about 14 days in advance. To book follow these steps:
1. Provide ride information
Enter the information about your desired ride.
2. Ride confirmed and time of pick-up communicated
The system will search for a ride after you place your order. Initially, a 30-minute pickup period will be communicated. We will reserve this period for you.
3. Track location and waiting time
In the smartphone app, you can view the current location of the WirMobil vehicle before your trip. You can also see the approximate time you have to wait for the WirMobil.
Alternative ways to register for a ride can be found at: wirmobil.de
SPONTANEOUS RIDES
Spontaneous ride means: you don't want to plan the ride for a long time. This is also possible. You can book the ride on the same day. Or the day before. You can not always book a spontaneous ride. Only if a vehicle is free.
OWN CONTRIBUTION
The LAGeSo is responsible for the billing. Detailed information about the prices can be found on the LAGeSo website:
https://www.berlin.de/lageso/behinderung/schwerbehinderung-versorgungsamt/nachteilsausgleiche/sonderfahrdienst/#eigenbeteiligung
BOOKINGS / INQUIRIES ABOUT A TRIP:
Booking hotline: 030 / 220 271 36
Emergency hotline: 030 / 220 271 37
Email: buchung@wirmobil-berlin.de
ADVICE AND COMPLAINTS HOTLINE:
Phone: 030 / 220 271 38
Fax: 030 / 220 271 46
Email: feedback@wirmobil-berlin.de
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Your connection to the local transport:
BVG Muva is your connection to Berlin's local transport system, offering a quick, affordable and comfortable ride through the city.
Simply order a BVG Muva via the app and we'll pick you up in a few minutes.
The service includes two options.
Flexible Ride:
BVG Muva flexible ride is the ideal addition to public transport. With the BVG Muva vehicles Berlin becomes particularly flexible on the road. Because it gets there whenever you need it. Without a fixed timetable – simply on demand. You can either plan your entire trip, including public transport, using the app and get the best route suggested from start to finish or you can ride directly to your final destination with BVG Muva. Flexible rides are offered in parts of the following districts: Lichtenberg, Marzahn-Hellersdorf, Treptow-Köpenick and Friedrichshain-Kreuzberg.
Lift Substitute:
Lifts are broken, missing or there are non-functioning escalators? That can become a real problem for people with disabilities. From the end of 2024, the lift substitute will be available throughout Berlin- as required and without a timetable. You can find the current service area in the app or on the website.
This is how it works:
1. Download the app and register
Download the BVG Muva app, open the app and register with a few clicks or log in with your existing BVG account. That's it! Now you can use our service and get picked up.
2. Book a ride
Open the app and set your starting point and destination. If you activate the GPS function, your current location will automatically be suggested as the starting point. Once you have set the route, you can add luggage and passengers. Do you need a barrier-free pick-up? Activate the option in your profile setting and we will pick you up in a wheelchair accessible vehicle.
3. Get picked up
Once you've booked your ride, we'll be on our way to you. The app shows you exactly when you can expect us.
4. Optional: enter payment method
If a lift is broken, our service is free of charge. All you need is a valid ticket. For Flexible Ride, additional comfort surcharges will apply. For the payment, you can store a payment method and pay conveniently in the app. You can choose between PayPal, SEPA direct debit, credit card and cash. The app always shows you the total price in advance.
You still have further questions?
For lift substitute you can contact bvgmuva1@bvg.de.
For flexible ride please reach out to bvgmuva2@bvg.de.
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WirMobil VS. 
BVG Muva: Mobility for youJanuary 1, 2025