Drag: All-in-one workspace vs Helpwise Usage & Stats

Turn Gmail into a Team Workspace to manage customer support, sales CRM, recruiting and other workflows from your inbox. Built for Google Workspace users. ------ - World’s top #20 collaboration products (by G2) - Easiest set up (by G2) - Best ROI (by G2) - Fastest implementation (by G2) - Momentum leader (by G2) ------ Watch our demo: https://www.dragapp.com/watch-demo/ Browse Help Center: https://help.dragapp.com/en/ Speak to a Customer Champion: https://www.dragapp.com/demo/ ------ • Shared inbox Drag turns Google Workspace and Gmail into an all-in-one workspace for teams. Share company emails such as support@ right inside Gmail • Boards Your team can use shared boards like they were their own – using them for anything from a simple Help Desk and CRM to a Marketing board • Aliases Reply or compose new emails as yourself, your team or as the shared inbox address such as sales@ • Assignment Get work done faster by assigning emails and tasks to the best-placed team members. See, at a glance, who’s working on what • @mentions @mention your team to start a real-time chat with someone to close a conversation faster • Team chat A private space for you and your team. Add context to any conversation by collaborating behind the scenes with your team • Shared drafts Work together on replies. Collaborate using shared drafts. Write a reply and have your colleague check it before sending • Shared labels Share labels and organize your boards across your team • Collision detection Sometimes your team tries to do the same thing at once. Drag detects this and notifies users when they’re both on the same thing • Email templates Create templates, instead of having to write them from scratch over and over again. Access them fast from inside Gmail • Email tracking Know who’s viewing your emails and when. Think WhatsApp’s double-tick technology • Email sequences Never, ever send a manual email follow-up again. Send a personalized, scheduled sequence of emails • Automations Easily automate repeatable workflows. Automatically send emails to boards, assign emails and create tasks for your team • Custom fields Add fields to what your company needs. Custom fields have all different field types that you may need to organize your cards • Analytics Understand what’s happening on boards. Get insights into how productive your team is • Board views Use pre-defined filters to find relevant information on each board faster - assigned to me, archived, unread, sent, drafts, snoozed • Today view and ‘Assigned to me’ view Visualize all tasks due today or assigned to you, across all boards, in just 1 click • Tasks Not everything comes as an email, sometimes there’s a separate task. You can add tasks directly to your inbox • Email notes Can’t remember some details? Add notes to any email so you always have information to hand • Checklists Most emails come with things to get done. Separate these out and add them as actionable tasks • Due dates Is there a deadline – something you need to get done by a date? Keep things on track with due dates • Color coding Get a better overview of your boards by color-coding them based on time zones, urgency or anything that works best for you • Activity log Get a full history of all actions on a board or on a specific card • Sort & filter Sort and filter boards so that you can focus on the things that matter most. By person, status, color, label, you pick how to filter boards • Card links Generate card and board links and use the URLs anywhere • Drag to boards Drag works across boards. Received an email directly to you? Drag it to a team board so your entire team can help solve faster • File upload Share files with your team – upload all sorts of files to cards to close things faster • Merge cards Merge cards into collections to save time and energy. Group different emails and tasks into one single card to better manage your work • Integrations - Gmail - Google Groups - Google Calendar - Zapier