Jane Online Appointments vs Health Gateway Usage & Stats

**Jane Online Appointments is a *HIPAA and PHIPA/PIPEDA compliant app* used only when iOS users need to gain access to their secure Telehealth calls**. Please note, this is not a traditional App. Once the App is downloaded, you can tuck it away for safe-keeping and continue to access your Online Appointments via your default iOS web browser, Safari. How it works for a client: - Head to the clinic's online booking site. - Book a visit with a practitioner that uses Jane and offers Online Appointments. - Download the **Jane Online Appointments iOS App.** - **Exit the App, and tuck it away for safe-keeping (you will not need to access it again unless an update is required).** - Navigate to your default web browser, **Safari.** - If you booked an Online Appointment with a practitioner, you will receive an email 30 minutes before your appointment with a link to begin the session, or you can begin the session from your My Account area of the clinic’s online booking site. * *Please know that this is **not** Jane's native app.* How it works for a staff member: - Login to your Jane account. - Set up an Online Appointment treatment type and book a client for an Online Appointment. - Download the **Jane Online Appointments iOS App.** - **Exit the App, and tuck it away for safe-keeping (you will not need to access it again unless an update is required).** - Navigate to your default web browser, **Safari.** - Go to a booked session that will start within the hour and tap on "Begin". * *Please know that this is **not** Jane's native app.* Jane Online Appointments is backed by our amazing support team. If you encounter any problems or have any questions, please reach out to support (support@jane.app). *Remember to always seek a doctor's advice in addition to using this app and before making any medical decisions.