Aquant Service Co-Pilot vs ServiceMax Zinc Usage & Stats

Best-in-class diagnostics and troubleshooting tool that drives low-touch, high-satisfaction service experiences. With Aquant’s Service Co-Pilot, you can quickly troubleshoot and triage even the most complicated equipment problems. With a fully guided experience, you can get to the root of the problem quickly and implement the best possible fix. Investigate, access relevant assets, find suggested parts, or escalate with just a few clicks. Service Co-Pilot continuously refines its capabilities by learning from real-world service data, expert insights, and user feedback. This dynamic approach enables Service Co-Pilot to generate the most accurate and personalized recommendations for every query, no matter the phase of the service cycle.

Apple App Store
Free
Business

Store Rank

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ServiceMax Zinc

Zinc connects technicians with the people and information they need. Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc. Hotline Communication: • Connects technicians to the right expert instantly with Hotline bots • Bypass long call canter queues and email exchanges to get information quickly and efficiently • Track every request • Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands Broadcast Communication: • Broadcast information in real time to your teams’ mobile devices • Alerts fill the screen, requiring team members to interact with the message to continue in the app • Target a specific group of employees based on critera such as group membership, department, location, work skills, or role Team Communication: • Communicate 1:1 and in groups • Text, voice, video, content sharing and location sharing • Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access Security: • Military-Grade Encryption • Customer Data Security • Data Center Security • Application Security • Business Continuity and Reliability Privacy: • Data Ownership • Custom Data Storage and Deletion • Multi-Factor Authentication • SSO and SAML 2.0