Synappx Go vs MICAS Service Usage & Stats

Synappx Go enhances the experience Sharp multifunction printers (MFPs), Sharp displays and interactive whiteboards through a consistent user experience, remote operation capabilities for efficient collaboration in the office. For Sharp MFPs, Synappx Go helps simplify document copying, scanning and printing. No need to touch and learn the commonly shared printers. Just a tap on the NFC tag or a QR code. Contact your authorized Sharp service provider to install the application and set up your Sharp MFP(s).  •The Synappx MFP Lite (No Login) feature enables simple copy and scan to email functions by scanning a QR Code. Synappx Go Lite does not require agent install or NFC tags. • The full Synappx Go application unlocks access to scan/print from cloud storage services, print release, the Collaboration Hub experience, share to display and other collaboration features. For Sharp displays, Synappx Go enables collaboration from users mobile devices that helps organizations create a dynamic collaboration space to bring both on-site and remote team members together, making hybrid meetings more efficient. • Users can start ad-hoc or scheduled meetings with Microsoft Teams, Zoom, Google Meet and GoToConnect by tapping the NFC tag or scanning the QR code. • Synappx automatically connects to in-room audio and camera solutions to instantly engage with both in-room and remote attendees. • Remote operation of web conference features such as volume, microphone, screen share, camera and trackpad are available from the app. • Synappx Go gives you access to cloud storage folders allowing you to share your documents onto the display to edit and save back to their location • The trackpad brings mouse-like control to the fingertips of the users. Open and close any dialog boxes/pop-ups/applications/browsers, control video playback (ie. YouTube), and toggle through open applications quickly • If the meeting is still going but you need to leave, simply click “Leave” to end the session just for you. • When the meeting is over click “End” to close all apps, disconnect the display audio and video, and to end the web conference. This application requires Synappx Go service accounts. Synappx Go collaboration features require Synappx Go Workspace mode. Please refer to the Synappx Go support site for details and a list of supported technologies. For more information, go to https://business.sharpusa.com/synappx-support/Synappx-Go/What-Is-Synappx-Go For more information about the Collaboration features, go to https://business.sharpusa.com/synappx-support/Synappx-Collaboration-Hub/What-Is-Synappx-Collaboration-Hub For more information about the MFP Lite (No Login) version, go to https://business.sharpusa.com/synappx-support/Synappx-Go/Synappx-Go-No-Login-Version/Admin-Setup Feature requests, ideas, questions, go to https://business.sharpusa.com/synappx-support/feedback
  • Apple App Store
  • Free
  • Productivity

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Full Description (max 4000 characters) The MICAS (Machine Intelligence Call Assistance Service) mobile app is a one-of-a kind self-help system that collects machine data and allows MFP service technicians to bring a library of resources with them to service calls. Once technicians enter the MFP serial number into the app, they receive immediate access to specific machine data, including: • Machine totals • Toner levels • Alerts • Current firmware version Troubleshooting resources are automatically available to help technicians troubleshoot devices. • View drivers, service bulletins, service manuals, and technical bulletins MICAS Benefits to Dealers • Help improve first-call resolution • Optimize device uptime • Provide efficient service delivery for your dealership • Help increase revenue and profitability MICAS Benefits to Service Technicians • Machine totals and toner levels are available immediately • Access to relevant alerts, tutorials, and service manuals • Firmware version identified right on the app MICAS Benefits to Customers • No more monthly meter collection • Help reduce emergency calls • More potential for device uptime How to Use the App: • Enter the MFP model, serial number, or event code (jam, error, task, or alert) • AI automatically generates MFP information and resources Technical Requirements: • iOS 12 or later Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.
  • Apple App Store
  • Free
  • Productivity

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Synappx Go VS.
MICAS Service

December 14, 2024