Epic Authenticator vs My altafiber Usage & Stats
The Epic Authenticator app provides two-factor authentication for your Epic electronic health record system. Two-factor authentication makes your Epic credentials more secure by requiring another step to verify that it's you when you log in.
Periodically when logging into Epic you'll receive a notification on your phone. Tap the notification to indicate that it's you and finish logging in. In case you miss the notification, you can also log in by typing in a temporary passcode displayed in the Epic Authenticator app.
Your organization must set up Epic two-factor authentication before you can use the app, and you'll need to enroll your Epic Authenticator device in Epic. To get started, refer to the directions provided by your organization, or contact your organization's help desk.
- Apple App Store
- Free
- Utilities
Store Rank
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My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone
Billing and Payments:
• Pay your bill
• View billing and payment history
• Setup and manage recurring payments using Autopay
• Enroll in paperless billing using eBill
• View frequently asked billing questions
Account Management
• Register and manage your online profile
• Setup notification for billing, payments and special offers including upcoming promotions and events
Services:
• Check your current services and available services for your address
• View your Fioptics TV equipment and services including channel lineup
Help Center:
• Find quick answers to your billing, payment and service questions
• Troubleshoot basic service issues in real time
• View frequently asked questions
Contact Us
• Chat with a live altafiber representative for help with all service questions
• Send us a question and we’ll reply back via email
• Call us for 24/7 customer service, sales and technical support
Other Features:
• Use Message Center to retrieve important messages from altafiber
• Quick links to the Connect Cincinnati and Watch Fioptics* App
• Interactive map for altafiber Stores and Payment Centers
My altafiber requires an active altafiber account.
App capability is based on subscribed services
*Watch Fioptics App requires a subscription to Fioptics TV
- Apple App Store
- Free
- Utilities
Store Rank
- -
Epic Authenticator VS. 
My altafiberFebruary 24, 2026