Singpass app analytics for December 14

Log in within seconds using your fingerprint, face or 6-digit passcode! *** TRANSFORM THE WAY YOU TRANSACT • View your information from government sources in one place With the improved Singpass Myinfo Profile, you can customise the information you want to view on the app. Choose from your CPF account information, HDB property details, passport expiry date, and more. • Say goodbye to long passwords With QR login, you can skip entering your Singpass ID and password. Just scan or tap the QR code to launch the app, verify your identity, and you’re in! You can also visit popular digital services directly from the app through the Login Shortcuts. • Transact securely on the go Working or staying overseas? Enjoy greater mobility when you use the Singpass app. You no longer need to wait for an SMS OTP to access digital services. *** KEY APP FEATURES DIGITAL SIGNING: Sign documents and contracts easily and securely with your Singpass app, removing the need for physical presence and paper-based signing. INBOX: Receive government notifications through the Singpass app inbox. VERIFY: Verify your identity in-person securely, with QR scanning. *** SET UP IN 3 EASY STEPS All you need is a smartphone, internet connection, and a registered Singpass account. • Step 1: Install the Singpass app. • Step 2: Complete a one-time set up. • Step 3: Your trusted digital identity is now ready for use! You can access digital services via the Singpass app using your fingerprint, face or 6-digit passcode – it’s that simple! *** FEEDBACK We want to hear from you! For feedback or questions, please email us at go.gov.sg/singpass-faq. Note: The Singpass app can only be installed on one device at a time. This application is brought to you by the Government Technology Agency. *** RECOMMENDED REQUIREMENTS For an optimised user experience, do keep your device updated minimally with iOS version 12.0 and above. *** COMMON ISSUES Directed to app.singpass.gov.sg when tapping on the QR code during login? This is due to a delay by iOS at times in retrieving the required configuration file (Apple-App-Site-Association, or AASA in short), which is necessary for QR code tapping (Universal Links) to work. Here are some workarounds that worked well with other users experiencing the same issue: • Try again later. Most users reported that iOS managed to retrieve the necessary configuration after some time. • Restart the phone once (or twice), and wait for a couple minutes for iOS to initialise the Universal Links for the Singpass app (as well as all your other affected apps). • Uninstall the Singpass app from your device, then download the app again from the official App Store.