Shiji ReviewPro vs TrustYou Usage & Stats
Conceived for on-property use by hoteliers on-the-go, our Mobile App makes it easy to manage guest feedback wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your hotel happy. Seamlessly combining our Online Reputation Management tool and the Guest Survey Solution, you can now experience the power of ReviewPro Guest Intelligence on your smartphone or tablet.
Currently only available for ReviewPro users.
Download our App today to enjoy the following benefits:
ONLINE REPUTATION MANAGEMENT FOR HOTELS
- See your hotel’s online reputation performance across any timeframe
- Monitor online reviews across more than 175 OTAs and review sites
- Receive in-app notifications of new reviews (coming very soon) based on your customized views in ReviewPro so that you only receive feedback relevant to yourself.
- Respond directly to reviews
- Create and assign tickets to team members
- Benchmark against your competitors
- See what concepts are trending up and down
- Identify key drivers of your online reputation
- Find out how you are performing on different review sources
- Monitor management response rates
GUEST SURVEY SOLUTION
- View all guest feedback in one dashboard
- Manage guest feedback more easily and efficiently
- Create and assign tickets to team members
- Receive in-app notifications of new guest feedback (coming very soon) based on your customized views in ReviewPro so that you only receive feedback relevant to yourself
- Use in-stay surveys to identify issues that require immediate attention
- Check the response rate of guest surveys you send out
- Monitor the evolution of your Net Promoter Score® (NPS) over time
- Apple App Store
- Free
- Travel
Store Rank
- -
TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:
Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app
Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score
Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Send and receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.
New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.
Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.
- Apple App Store
- Free
- Travel
Store Rank
- -
Shiji ReviewPro VS. 
TrustYouJanuary 3, 2025