Shell FCU Mobile vs Freedom Mortgage Usage & Stats

Get connected and securely pay your mortgage on the go with the Freedom Mortgage mobile app. Manage your mortgage from anywhere • View your mortgage balance and current loan details • Pay your bill and manage recurring payments • Utilize the in-app help center for questions and tips • Go paperless, view, and download important documents Stay in the know with push notifications • Get notified when a new statement is available • Never miss another opportunity to lower your rate Rest easy with built-in security features • Login with secure fingerprint or facial recognition • 24/7 fraud monitoring • Access protected by multifactor authentication Freedom Mortgage is committed to fostering homeownership across the United States. We service mortgages for more than 1.4 million customers and have been family owned and operated since 1990. ACCOUNT SETUP Freedom Mortgage offers you the option to make a one-time payment or set up recurring payments through our mobile app. Simply download the app and login to your account or create a new account if you haven’t already set up your online access. Then, select One Time Payment from Account Details. On your first visit, you can set up your banking information. For subsequent payments, you can simply select that account for payment. Payments will be credited as of the date received although payments made on a Saturday, Sunday, holiday, or after business hours may not post to your account until the next business day. APP SUPPORT Our Mobile app supports the following versions on the Android devices: • Android – 8.0+ (Google no longer supports Android 7.0 due to security concerns) If you have trouble logging on, please contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday 8 a.m. to 8 p.m., and Saturday from 9 a.m. to 2 p.m., Eastern Time. Scheduled Maintenance Mon-Sat : 11:00PM - 11:10PM ET, 2:00AM-2:10AM ET Sunday: 2:00AM - 6:00AM ET We’d love to hear your feedback! Email us at fmcmobileapp@freedommortgage.com. Android is a trademark of Google Inc. Freedom Mortgage and related trademarks are trademarks of Freedom Mortgage Corporation © 2022 Freedom Mortgage Corporation 951 Yamato Road, Boca Raton, FL 33431 United States | Lender NMLS ID: 2767 (www.nmlsconsumeraccess.org) Equal Housing Opportunity.