Coco Bongo Concierge 與 James & Rita Guest Manager 使用情況與統計

Designed to provide an outstanding service to hotel guests. When the guests arrive, you can now offer them a variety of check-in options: • Paperless check-in at the front desk • Kiosk check-in • Remote check-in • Online check-in with guest app If desired by the hotel, it includes the management of the prepayment of the stay. During the days the guest stays at the hotel, James & Rita Guest Manager can receive and handle any guest request: • Requests to the housekeeping staff: additional cleaning, minibar refills, laundry. • Requests to the maintenance staff: faults/breakdowns. • Requests to the concierge: car parking, luggage, tickets, reservations. • General requests, attentions, loan items, lost and found, complaints. Requests can be generated from James & Rita Guest Manager or any of the other James & Rita modules (James & Rita Housekeeping, James & Rita Maintenance, James & Rita Restaurant, James & Rita Valet), or placed by the guest using the James & Rita guest app. Additionally, it allows the quality control of the services provided by setting an automatic alert system to monitor the service delivery times. In this way, corrective actions can be taken in real time to avoid complaints and negative hotel reviews. An activity log of all guest requests is accessible at all times. This allows for extensive analyses and to take informed decisions to ensure the highest guest experience going forward.