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- VisualSupport - RemoteCall Vs. G-NetLook Pro
VisualSupport - RemoteCall vs G-NetLook Pro Uso e estatísticas
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended Android OS : 4.0 ~ 11.0
- Google Play Store
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G-NetLook Pro is an Android app for mobile network optimization.
It can be used for visualization of mobile network, neighbor cells planning, antenna tilt adjustment and postprocessing of G-NetTrack Pro logfiles or measurements from your own database.
This is one-time payment app. There are no monthly fees.
See video demo here - https://www.youtube.com/watch?v=LgerYuEyDxk&list=PLeZ3lA81P9ETdfOnZK224oqIOIjJ_FBj0
The app is useful for engineers working in Radio Planning and Optimization.
If you are just interested in analyzing drivetest logfiles you can try G-NetView - https://play.google.com/store/apps/details?id=com.gyokovsolutions.gnetviewpro
Features:
1.Mobile network visualization
- cell visualization on the map
- neighbor cells visualization
- cell data information display
- neighbor relations analysis - distance and reciprocity check
- cell search
IMPORTANT: Please note that to visualize serving and neighbors cell you need to load cellfile with cell locations. There is no magical way to guess exact cell locations.
2.Postprocessing of G-NetTrack logfiles or measurements from your own database
- logfile visualization on map
- serving and neighbor cell lines visualization
- thematic maps - LEVEL, QUAL, CELL, TECH, PCI/PSC/BSIC, SNR, BITRATE, SPEED, ALTITUDE, SERVING DISTANCE, BEARING, ANTENNA HEIGHT, ARFCN, PING, BITRATES, NEIGHBORS LEVEL, NEIGHBORS QUAL
- measurement point info
- measurements charts
- measurements histogram statistics charts
- export of measurement charts and statistics in html format to be viewed on desktop browser
- logfile player
- floorplan load for indoor measurements
3.Neighbors Analyzer - can be used in two ways:
- for automatic neighbor cells planning
- for missing neighbor cells detection
See video demo - https://www.youtube.com/watch?v=pIdhGWcuRJc
4. Tilt Optimizer - for antenna tilt automatic calculation
See video demo - https://www.youtube.com/watch?v=EtzUAp8czBk
5. Antenna tilt adjustment - export of antenna beamwidth planes in kml format for visualization in Google Earth.
See demo video - https://www.youtube.com/watch?v=-5N58M9lmjQ
- cell coverage - kml export of one cell with option to change tilt, beamwidth and height
- multi cell coverage - kml export of several cells - the kml is organized in technology and cell layer.
The kml file contains three planes:
- central (max power) - angle=tilt
- upper (-3dB) - angle = tilt-verticalbeamwidth/2
- lower (-3dB) - angle = tilt+verticalbeamwidth/2
6. Exports
- cell and neighbor relations export in text and kml format - See video demo - https://www.youtube.com/watch?v=P2VdXLba310
- option to include missing neighbors in export
7. Online database data. You can use your own database using G-NetReport Pro for Android or public G-NetReport database.
- load measurements from online database
- load cell data
How to create your database and set the app to use it:
- download scripts - http://www.gyokovsolutions.com/downloads/scripts/gnetlook_scripts.rar
- for measurement data use G-NetReport Pro. For reading logdata from database the script logdata.php is used.
- for cell data use create_celltable.txt script to create table called 'cells' in your database. For reading celldata from database the script sitedata.php is used. the script in Settings -
Database setup - https://gyokovsolutions.com/g-netlook-pro/
Check also:
G-NetLook Web - web app for visualization and analysis of mobile network - https://gyokovsolutions.com/G-NetLook
G-NetReport Pro - similar to G-NetTrack Pro, but you can send reports in real time to your own online database and organize your measurement fleet of reporting phones - https://play.google.com/store/apps/details?id=com.gyokovsolutions.gnetreportpro
G-NetLook Pro - manual - http://www.gyokovsolutions.com/manuals/gnetlookpro_manual.php
Download sample files for cells and neighbors:
cellfile.txt - http://www.gyokovsolutions.com/downloads/G-NetLook/cellfile.txt
- Google Play Store
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VisualSupport - RemoteCall versus G-NetLook Pro comparação de classificação
Compare a tendência de classificação de VisualSupport - RemoteCall nos últimos 28 dias versus G-NetLook Pro
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Compare a tendência de classificação de VisualSupport - RemoteCall nos últimos 28 dias versus G-NetLook Pro
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VisualSupport - RemoteCall VS.
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janeiro 6, 2025