oculavis SHARE vs Empolis Service Express Uso e estatísticas
oculavis SHARE is redefining the way, people are interacting with machinery and equipment and how technical knowledge is provided on-site. Augmented reality workflows for recurring processes on the shop floor or as a self-service in customer support enable structured step-by-step instructions with integrated documentation without having to contact a remote expert directly. For unplanned machine malfunctions and collaborative processes, technicians or machine operators can connect with colleagues in the (home) office at any time via visual assistance with augmented reality interactions to work closely on technical issues without the need to travel. The integrated management and documentation functionalities as well as flexible user management open up various application areas. These range from end-customer support services in mechanical engineering and global support for production sites to supplier audits, factory acceptance tests (FAT), or remote commissioning. Increased machine availability (OEE), savings in travel time and travel costs, and the possibility of establishing digital business models in the service of machinery and equipment manufacturers are the core benefits.
oculavis SHARE offers machine manufacturers and plant operators the following features:
• Full-HD multi-user video calls with augmented reality annotations, shared pointer, and continuous zoom for visual interactions between participants
• Documentation of remote support cases with checklists, comments, screenshots, and video recordings
• Navigation mode with visual instructions to safely guide frontline workers on the shop floor
• Chats with an integrated translator into other languages to overcome language barriers
• Invitation of guest users, who can join a call in the mobile browser just with one click via a link without having to install the app first
• Flexible user and license management as well as roles and permissions management
• Provide the installed base of machinery & equipment with the appropriate service information (experts, technical documentation, instructions) to enable machine users to perform self-services directly at the machinery or equipment
• Easily create digital workflows, deliver them as step-by-step instructions, and collect feedback from users
• The white label option turns oculavis SHARE into your own service app with your corporate design
• Standardized API to integrate into ERP/CRM and ticketing systems
• Standardized integration options to Outlook, Salesforce, and SAP
• User authentication through Single Sign-On (SSO) / Active Directory integration
• Additional apps for smart glasses
You don't have an oculavis SHARE workspace yet? Try visual assistance and step-by-step instructions without obligation at https://oculavis.de/en/visual-assistance-saas/.
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With the Field Service App, you have all the service knowledge you need in your pocket at all times and can access all the information your company requires - online and offline. Whether you are on a service call on site or answering service requests on the hotline, with the Field Service App you can answer even difficult requests quickly and easily. The app protects your information and handles customer data in compliance with the GDPR.
Highlights:
Mobile knowledge hub:
The app brings together all relevant information from all systems in a knowledge hub. With the help of an intelligent search, you can find the service knowledge you need in your company at any time. Use the mobile version of Empolis Service Express® without any functional difference to the desktop version.
Offline availability:
No mobile network available? No problem. Thanks to fully automated data synchronization, you always have the latest service information with you on your smartphone or tablet.
Create and share service knowledge:
Create and edit new service notes directly in the app. Add further solution steps, photos or videos to existing service knowledge and share it directly with your team colleagues.
Community and team knowledge:
If you are unable to solve a problem, the app offers you the opportunity to find a solution together with colleagues and experts. Community and Team Knowledge identifies the right contacts based on their skills and automatically creates a corresponding chat. As soon as a joint solution has been found, the chat is closed, and the solution is saved for the future.
Data security:
The knowledge captured and your data are stored securely on German servers. Thanks to the Privacy Shield, you can always guarantee that your information and customer data is handled securely in accordance with the strict European data security guidelines.
You also can benefit from the advantages of the Field Service App from Empolis Service Express ® and download the app directly to your mobile device.
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For questions please contact: hello@chat.service.express
About Empolis:
Empolis is a leading supplier of cloud-based software in the domain of Intelligent Decision Support Solutions based on Artificial Intelligence. As part of the proALPHA group of companies, Empolis accelerates the digital transformation of customers with the intelligent combination of knowledge and content management in standardized SaaS products according to the motto "DECIDE. RIGHT. NOW."
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- Gratuitos
- Produtividade
Ranking da Loja
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oculavis SHARE VS. 
Empolis Service Express14ezembro d, 2024