- Pagina principale
- Analisi delle app
- Cogeco My Account
- Cogeco My Account Vs. Hydro-Québec
Cogeco My Account vs. Hydro-Québec Utilizzo e statistiche
The new My Account app is like having our customer service department at your fingertips.
- Pay your bills with ease.
- Get everything you need to manage your account in one place.
- Access the support you need, however you want (FAQs, live chat, in-app calls).
- Track your Internet usage in real time.
Questions? Your local Cogeco rep is ready to help via live chat from 9am to 8pm every day. Otherwise, access our FAQ at any time.
Do you like the My Account app? Take a few minutes to let us know and share your feedback. We’d love to hear from you.
The My Account app has been optimized for iOS 14 and above.
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YOUR ACCOUNT
• Manage your monthly installment under the Equalized Payments Plan (EPP) so that it reflects your actual consumption.
• Sign up for an alert when you use more electricity than expected,** when your bill is ready, or to get a bill payment reminder.
• View and pay your latest bill directly in the app.
• View your billing history from the last two years.
YOUR ELECTRICITY USE
• Consult your electricity use data (hourly, daily, monthly and yearly).
• See a breakdown of your consumption by usage, by billing period or yearly.
• Compare your home’s energy performance and that of households similar to yours.
• Get personalized recommendations to reduce your electricity consumption and your bill.
• Get an alert when you use more electricity than expected.*
• Adjust your monthly payment so it reflects your actual consumption.*
OUTAGE TRACKER
• View outages and planned service interruptions on an interactive map.
• Report an outage at an address associated with your account, whether or not you’re signed in to your account.
• Track the service status of any addresses linked to your account and add locations you’d like to track.
• In the event of an outage or planned service interruption, track the development of the situation in real time and find out when service will be restored.
• Get an alert when service is restored or when a service interruption is planned.
OTHER ONLINE SERVICES available 24/7:
• Report a move.
• Make a payment arrangement.
• Make managing your account even simpler with Pre-authorized Debits.
• Stay abreast of Hydro-Québec news.
• Be energy wise
*For EPP customers.
To take full advantage of our app’s features, make sure you have the latest version of iOS. Download Hydro-Québec’s free app today and save time!
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Cogeco My Account VS.
Hydro-Québec
19icembre d, 2024