SmartHealth HCP vs SHA 2023 Utilisation & Stats

• Executive Summary Smart Health is looking to digitize the process and workflow, to overcome and delays and bottlenecks, and finally extract useful insights. • Stakeholders • SmartHealth admin (backend) • SmartHealth agent (backend) • HCPs (HCP APP - version) • Business Objectives • To automate SmartHealth Services processes as much as possible • Data quality Analysis for KPIs • User friendly interface and amazingly simple for all parties • Provide the HCP with the access to view their patients’ data (e.g., test results) • Create a channel of communication with HCPs • Satisfaction for Doctors and patients • Security/ Technical Requirements • The application will not provide any medical advice, diagnosis, or treatment. • The application shall be operated by SmartHealth and SmartHealth holds complete liability over the platform. • SmartHealth shall be fully responsible for any technical issue during contractual period and shall provide 24/7 maintenance and technical support. • Application will be in both English and Arabic versions. • All relevant SOPs of SmartHealth (client record retention, user access control, business continuity, back up, , data recovery, AE reporting, etc.) will be applied.