Mobile Work Requests vs EZMaxVendor Utilisation & Stats

MANAGE VENDORS LIKE YOUR OWN WORKFORCE Service vendors are an important part of your workforce, but it is challenging working with them when it comes to efficient work request assignment and scheduling, awareness of on-site presence, work status updates, and integration of completed task details into your EAM. The tools for managing an extended workforce just haven't been there. That’s why we created EZMaxVendor. EZMaxVendor enables your organization to manage service vendors like an extension of your own workforce. EXTEND YOUR WORKFORCE ENGAGE & MANAGE VENDORS SET CLEAR EXPECTATIONS IMPROVE VENDOR RESPONSIVENESS ACCELERATE REQUEST RESPONSE SIMPLIFY VENDOR DATA CAPTURE IMPROVE VENDOR TIMELINESS GENERATE & MONTIOR KPIs EZMaxVendor Key Features SIMPLE REGISTRATION PROCESS Using a simple one-time registration process, you and your vendor partners can get started with EZMaxVendor in just minutes CHECK-IN & MAPPING If supported in your facility, vendor technicians can check-in via NFC or by scanning location/ asset barcodes. Maps guide technicians to service locations, and you can see where checked-in technicians are at any given time. EZMAX SUITE DEEP LINK INTEGRATION EZMaxVendor works as a standalone solution or in concert with the other EZMax apps. EZMaxVendor can be launched from both the EZMaxPlanner and EZMaxMobile apps, eliminating the need to jump between apps when engaging with your vendors. INTEGRATES WITH ANY EAM EZMaxVendor integrates seamlessly with IBM Maximo® and other popular Enterprise Asset management (EAM) systems, eliminating “off-system” data and documents. Everything from request initiation to the final work performance details, as well as any messages, pictures, videos, or documents, are stored to your EAM. PERFORMANCE KPIs Measure vendor performance throughout the entire cycle, including: Average Time to Initial Response, Work Acceptance Rates, and Technician On-Time Arrival. KPIs are shared with your vendor in real-time, so everyone knows the score. ONE TO MANY EZMaxVendor allows you to work with as many vendors as you like, and allows you see all vendor assignments at a glance, including a filterable calendar view. Vendors are able to use the app to work with all clients using EZMaxVendor, and can see all assignments. SEPARATE AND SECURE EZMaxVendor prevents service vendors from ever accessing your EAM. Instead, encrypted information is pushed and pulled from the EZMaxVendor Cloud using access tokens. Short-lived authentication tokens control access to the app, so technicians that do not have current assignments are denied access. REAL-TIME AWARENESS Maintain real-time awareness of when a work request is reviewed, accepted, modified, confirmed, and assigned. Know when the technician arrives on-site, when work status changes, and when the task is completed. All task details are captured for your EAM system, and can be viewed in the app by you and your vendor at any time. CLARITY ON SCOPE OF WORK & TIMING Since your vendors aren’t always available where and when you need them, EZMaxVendor makes it easy to negotiate dates, times, and scope of work. With work details clarified and confirmed with your vendor before work is authorized, expectations are always aligned. INTUITIVE UI Simple, uncluttered screens and guided workflows make it easy for vendors to respond to new requests, schedule authorized work, and assign technicians. Technicians can easily check-in, message with their co-workers, report work updates, and documents task completion. User training is minimal, and the EZMaxVendor app can also be launched directly from any push messages received. REQUEST A DEMO Let's talk about how EZMaxVendor can transform your service center. Give us a call at or 781.213.1166 contact us at sales@interprosoft.com.