KM Smart Assist im Vergleich zu HB-Therm e-cockpit Nutzung und Statistiken
Short downtimes and an optimum process control are essential for economical production. Due to the increasing complexity, maintenance personnel and technicians need the support of experts from headquarters or from suppliers who often have to travel long distances in order to be able to provide assistance on site.
With Smart Support KraussMaffei has now created an innovative solution for bringing experts to the plant on an ad-hoc basis. Using a bidirectional audio and video connection, the expert guides the technician and sees everything he sees.
This makes it possible:
- faster troubleshooting
- increase in productivity, availability and quality
- reduction of maintenance costs
- Apple App Store
- Kostenlos
- Produktivität
Rang speichern
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"HB-Therm e-cockpit" is an app for smartphones and tablets that offers local access via Bluetooth and WiFi to the HB-Therm interface servers Gate-6 and the Thermo-6 temperature control units connected to it.
The following functions can be used with the "HB-Therm e-cockpit" app:
- Scanner for the HB-Therm specific QR codes on the unit
- Create and send analysis data at the touch of a button to the HB-Therm portal "ticket"
- Create support tickets
- Access to “Remote Support”, giving an HB-Therm distributors direct access to the unit if necessary via a connection that is secured to the highest standards.
- “Remote Access” of the user to a Thermo-6 from another company location via a fully secured connection
- “Remote Control”, which provides secure access to a Thermo-6 via tablet or smartphone
- Secure access to unit-specific data such as spare parts lists and test certificates
- Registration of exchanged spare parts
- Apple App Store
- Kostenlos
- Produktivität
Rang speichern
- -
KM Smart Assist VS. 
HB-Therm e-cockpitJanuar 3, 2025